Avalon Room support
How can we help?
Answers for kids, parents, and grown-ups—without any maze of support forms.
Frequently asked questions
Helpful answers, all in one place.
What devices does Avalon Room support?
Avalon Room is available on iPhone and iPad. See the App Store listing for the latest compatibility details.
Does the app need an internet connection?
No. Avalon Room works offline and does not require an account, backend connection, or sign-in. A grown-up only needs a connection to buy or restore an optional collection through Apple.
Where are rooms and progress saved?
Saved rooms, stars, challenges, unlocks, and preferences are stored locally on the device.
Are there ads or in-app purchases?
There are no ads, subscriptions, or loot boxes. Starting with version 1.1, grown-ups can choose optional one-time collections, Storybook Worlds and Winter Wonderland, from a grown-up area behind a grown-up check. Everything else, including stars, is earned through play. Stars cannot be bought and have no real-world value.
How do I restore a collection on a new device?
Open Settings, pass the grown-up check, choose the collection, and tap Restore a Previous Purchase. Collections support Family Sharing, and Reset Progress never removes a purchase.
What is the grown-up check?
Before purchases or sharing, Avalon Room shows three numbers written out in words, like “three · eight · one,” and a grown-up taps them on a large keypad. After three wrong tries, the keypad pauses for a minute. Once passed, it stays open for a few minutes so grown-ups are not asked again right away. It helps prevent accidental taps. For extra protection, turn on Ask to Buy or Screen Time purchase approval.
Can a room be shared?
A room can be exported through the native iOS share sheet after a simple grown-up check. Avalon Room does not upload the image or host a public gallery.
How do I reset progress?
A grown-up can open Settings and choose Reset Progress. The app asks for confirmation before local rooms and progress are cleared.
Still need a hand?
Contact Raven Vector LLC.
Send a note through the developer’s official contact page and include “Avalon Room” in your message.
Looking for data details? Read the privacy policy.